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The online application process

You can apply for financial assistance online, including Accommodation Supplement and Childcare Assistance.

1. Check what you might get

Check what you might get

This is a quick way to find out the types of financial assistance you may qualify for without applying.

2. Apply online for financial assistance

Apply for financial assistance

Complete and submit your online application. The online application will automatically work out the type of financial assistance you may be eligible for. To apply online you'll need to log in with RealMe®. There’s an option to create a RealMe login if you need to. You’ll need an email address and mobile phone.

You don’t have to complete the application in one sitting. You can save your application and then finish at a later time. Partially completed applications will be saved for 60 days. Note that your date of application will be when you submit your application.

3. Next steps

When you submit an online application, you’ll get a page that confirms your application has been submitted with the following information:

  • your reference number
  • next steps - what you have to do next
  • supporting documents you need to provide.

To view, save or print a copy of your online application, select the link "To view a copy of the information that you entered, click here." below the reference number box. Once you leave the confirmation page you won’t be able to access your submitted online application.

Screenshot of Apply Online confirmation page

Next steps - you’ll either be advised to:

It’s important that you follow the ‘next steps’ instructions or there may be delays in processing your application.

Changes to your submitted application

Once you've submitted your application you won't be able to change it. If you need to make changes call us. If you provided an email address in your application you’ll be sent an email with a reference number that we can use to access details of your application for you.

You may need to complete a new application depending on your changes as the online application automatically works out the type of financial assistance you might get depending on the answers you provide.

Call and meet with us

Call us to book an appointment. When our phone system asks you what you're calling about, please say "apply". We'll put you through to someone who can arrange an appointment and answer any questions you have.

If you have pre-benefit activities

You may be required to complete some pre-benefit activities before you can get financial assistance. This might mean that when you call us to book an appointment, we’ll book you for a Work for You seminar to attend first. Your application won’t be processed at this stage and you don’t need to bring your supporting documents at the seminar.

After going to the Work for You seminar, you’ll need to call us again to book an appointment to progress with your application for financial assistance.

If you have a health condition or a disability

If you're unable to work because of a health condition or disability you may need to complete a Self-Assessment questionnaire as part of your application. We'll let you know if you need to complete one.

If you have a spouse/partner

If you have a spouse/partner, they’ll also need to sign the ‘Client obligations’ part of the application. You’ll need to print this part of the application and have your spouse/partner sign this if they’re not coming with you to your appointment (you'll get the option to print your application on the ‘Next Steps’ page).

Print and post your application and supporting documents

You’ll need to print out your application and sign it (you'll get the option to print this on the 'confirmation that your application has been submitted' page).

If you didn’t print out your application or don’t have a printer, call us to have a copy of your application posted out to you.

If you have a spouse/partner, they’ll also need to sign the application form. On the ‘Next Steps’ you’ll find where to post your application, including supporting documents you need to provide us with.

Wait for us to contact you shortly

If your application is for Youth Payment or Young Parent Payment, we’ll contact you directly and book you an appointment with a Youth Service provider.

4. Gather all your supporting documents

You'll need to have your supporting documents ready to bring to your appointment with a Case Manager. This helps us process your application quickly and determine your eligibility and entitlement. A list of supporting documents we need to see is on the ‘Next Steps’ page and also in an email if you provided your email address in your application.

If your application is for Youth Payment or Young Parent Payment, you'll need to take all your supporting documents to your appointment with your Youth Service provider.

5. At your appointment

If you have an appointment, a Case Manager or Youth Service provider will go over your application with you to check that you get all the assistance you're entitled to. The Case Manager or Youth Service provider will also scan and save copies of your documents. This is so you won’t have to bring in the same information if you visit us again.

If you have pre-benefit activities

You may be required to complete some pre-benefit activities before you can get financial assistance. This might mean that you’ll need to attend a Work for You seminar first. Your application won’t be processed at this stage and you don’t need to bring your supporting documents at the seminar.

After going to the Work for You seminar, you’ll need to call us call us again to book an appointment to progress with your application for financial assistance.

If you have a spouse/partner

If you have a spouse/partner, they’ll also need to sign the ‘Client obligations’ part of the application. You’ll need to print this part of the application and have your spouse/partner sign this if they’re not coming with you to your appointment (you'll get the option to print your application on the ‘Next Steps’ page).

6. Outcome of your application

We’ll try to work out what assistance you’re entitled to during your appointment. This isn’t always possible if we’re waiting for additional information or supporting documents from you.

We’ll work out what you can get and let you know as soon as we can.

If you disagree with our decision you can ask for a review of decision.

7. Your payments will start

If your application for financial assistance is accepted, we will tell you when your payments will start.

Depending on your situation and the type of assistance you qualify for, you may have to wait before you get your first payment. In most circumstances, you will usually get your first payment within 2-3 weeks after you apply, or from the date your training course starts. You may have to wait longer if you have recently been in work, and:

  • left your job without a good reason
  • lost your job because of misconduct
  • got holiday pay or another payment at the end of your job
  • are getting sick pay from your employer.
My Account

Once you're receiving financial assistance you can register for My Account to access some of your personal information and complete certain transactions yourself, such as:

  • check when your next payment is due
  • see your payment card transactions and balances
  • view your payment rates (including payments made to service providers eg childcare providers)
  • view your debt if you owe us money and see repayments you've made
  • view any appointments you may have
  • book, change and cancel appointments
  • tell us when you go overseas
  • update your contact details (phone, fax and email address)
  • get a notification to reapply for Jobseeker Support online (people who still require Jobseeker Support after 52 weeks have to reapply)
  • get a notification to complete a Self-Assessment questionnaire online
  • change your address and accommodation costs
  • change your bank account details
  • declare any income you’ve earned
  • report your job search
  • stop any Work and Income payments you’re receiving
  • apply for financial assistance
  • check what you might get using the eligibility calculator